©2012 RAY SVENSON CONSULTING, INC. 1DESIGN A HIGH-LEVEL SYSTEM ARCHITECTUREFacilities and Equipment InfrastructureNetwork LMS Content RepositoriesHRIS Access PortalFunding SystemStrategic PartnershipsLearningware InventoryField Operations Human Performance SystemSelection Learning Certification Performance Mgmt Career MgmtLearning Strategies• Class & Lab• Workplace• Web-enabled• Communities of PracticePerformance ModelsArea ManagementProject ManagementBusiness GroupsProduct ManagementHRTech PubsITPrimary Inputs• Business Processes and Tools• Product Standards• HR StandardsGlobal Learning & Development Processes and StandardsGovernance System• Global Functional Councils• Regional Councils• Global L&D NetworkLocal Learning & DevelopmentRegional Learning & DevelopmentGlobal Learning & Development• Org Structure• Roles & Responsibilities• Staffing SystemInformation InfrastructureNetwork LMS/LCMS Content RepositoriesHRIS Access PortalDeployment SystemsGlobalL&DProductProcessMarketsLearner PopulationsWork Processes, Tasks, and ToolsSkills&Know-ledgeServiceSalesEngineeringManufacturi ngPHASE 4:Future L&D System Architecture

©2012 RAY SVENSON CONSULTING, INC. 2LEARNING & DEVELOPMENT SYSTEM COMPONENTS CHECKLIST L&D strategies (see separate checklist) Performance Models and Typical Learning Paths for specific jobs/roles Learning materials inventory (Curriculum Architecture) Delivery system Learning centers Workplace learning systems Electronic network Schools/universities Contract organizations Video teleconferencing Learningware development system Analysis of needs Design and development Procurement MaintenanceAdministration system Planning and budgeting Results measurement and reporting Registration and cheduling Recordkeeping Materials management Facilities infrastructureLearning cen ersWorksite facilities Electronic infrastructure LMS LCMS or hostingNetworkPortal Learning & Development processes (see separate list)PHASE 4:Future L&D System Architecture

©2012 RAY SVENSON CONSULTING, INC. 3LEARNING & DEVELOPMENT SYSTEM COMPONENTS CHECKLIST (cont.) L&D roles VP Learning and Development/Chief Learning Officer Director, Curriculum Director, Leadership Development Director, Functional L&D (e.g., Sales) Manager, Design and Development Manager, Training Delivery Manager, Planning, Evaluation, and Results Measurement Manager, L&D Administration Performance Analyst Performance Consultant Instructional Designer Instructional Developer Information Designer Graphics Designer Instructor/Facilitator Mentor OJT Coach Executive Coach Administrative Support Technical SupportPHASE 4:Future L&D System Architecture

©2012 RAY SVENSON CONSULTING, INC. 4LEARNING & DEVELOPMENT SYSTEM COMPONENTS CHECKLIST (cont.) Governance System Executive L&D Board/Council Functional Learning and Development Councils Regional Councils L&D Leaders Council Expert panels Funding System Staffing System L&D Department(s) Mission Business model List of services Organization structure— Global— Regional— Country— LocalLine management L&D rolesMiddle managerFront-line supervisor Individual employee L&D responsibilitiesPHASE 4:Future L&D System Architecture

©2012 RAY SVENSON CONSULTING, INC. 5LEARNING & DEVELOPMENT STRATEGIES CHECKLIST Training Classroom (actual and virtual) Laboratory Simulations E-Learning— Online courses— Webinars— Simulators Structured on-the-job training Social networks Hybrid training/non-training learning strategies Workplace Learning Systems Action learning Development strategies Succession management Career management Individual development plans Team development plans Rotational assignmentsNon-training/learning strategiesMentoringCoachingKnowledge management/communities of practiceJob aids Reference material Embedded help/instructions Project assignments Informal learning Certification/qualification Performance improvement Performance consulting Integrated performance solutionsPHASE 4:Future L&D System Architecture