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Sıra DOSYA ADI Format Bağlantı
01. Flights Launch Accessing Training pptx Sunumu İndir

Transkript

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Engaging Support at Every Level of the Organization – The JazzNet StoryDecember 2, 2015
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The Jazz Fleet
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Route Map (effective September 2015)
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Positioning:• 80%+ of employees accessing via Shared or Personal devices• Active Directory integration – heavy use of personalization• Responsive Design – device agnostic• Enterprise Search• Message Centre - enhanced development and reporting• Two levels of critical alert functionality• Company Directory Search and Profiles• Style Guide, templates and governance on attributes• Document Libraries – improved document control• Outlook Web Access integration• RSS feeds• Multilingual (FR/EN)
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Title
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Engagement through DiscoveryProject Phase: Discovery Information gathering from a variety of sources including: an employee survey, code review assessment, focus groups, employee interviews, discussions with business units on their specific requests (fixes and enhancements), industry best practice recommendations. Participants from all Departments- Design Workshops: focused on Information Architecture, User Experience and Layout- 1 on 1 Stakeholder Interviews- Contextual Observation – existing intranet and paper prototypes- Card Sorting Exercise- User Experience Focus Groups
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Discovery – The PersonasHenri - Pilot, 38 years oldHenri is a regional airline pilot for Jazz. He’s been flying since 1991, and joined Jazz 6 years ago. He works 4 of every 7 days, and averages 5 hours of flight time per day.Although he’s passionate about flying and loves the job, it can result in some pretty long days. Many factors can affect the length of his workday—a major one being weather related delays. Because of this, Henri always checks weather radars before flights to get a better estimation of what conditions to expect.Henri is technologically savvy. His downtime away from home or in between flights is frequently spent online. He’s come to rely on his iPad to get daily news and weather information, which comes in quite handy given its size and the amount of traveling he does. He logs into JazzNet pretty much every day—from his laptop if he’s at home, but from his iPad or iPhone wherever and whenever he’s got downtime. He loves that it now replaces some of the manuals and charts he’s always carrying around.When Henri comes to JazzNet, he usually has specific tasks in mind, such as reading memos, filling out safety reports, or managing his shifts and schedule. Because he’s more task focused, he gets easily frustrated when the JazzNet is slow or he can’t find tools for his day-to-day tasks. Making the links he uses most often for more easily accessible would be a big help.
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Discovery – The PersonasTasks for Henri• Access the COM manual• File an SMS Report• View his schedule• Acknowledge messages• Check weather radarHow will Henri use the new site?1. Before Henri flies, he checks his Day of Ops page where he can quickly access schedules, flight plans and manuals. The Day of Ops page contains all the necessary tools and documents Henri needs when he’s scheduled to fly.2. Henri logs in to JazzNet to check his required messages before flight, but as his home page loads he’s reminded that he needs to submit his expenses. Because the system recognizes that Henri is a Pilot, the home page can display information and reminders relevant to his role.3. Henri has bookmarked his Department page so he can check out if there is anything new going on in his department. His department page features Flight Ops communication and announcements, as well as specific airport base information and links.
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Title
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From a Vision…
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To Reality…
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The Vision – Employee Centre
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Employee Centre
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Title
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Content Build & Training• Identify and cultivate team of “Super” Moderators who received first training and acted as mentors for their appropriate departments: The JazzNet Super Mod Squad• In-house classroom training for remainder of moderators executed• Active Directory integration including single sign on to JazzNet and wherever possible to applications throughout the site• Message Centre memo migration complete prior to cut from old JazzNet • Each department responsible to build their respective areas with the oversight of chief moderator/admins to ensure governance• Launch plan & communicationsLemonade from Lemons – Launch Date hit – content build deadline intact – more extensive testing and bug fixes pre-launch
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Launch Communication Plan
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Title
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“Social Media”
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Profile Picture Examples
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Employee Travel Forum
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Challenges/Lessons Learned • Convincing users to trust that something that was broken now works or even consider it • It’s never too early to ensure that you get your technical ducks in a row when introducing new technology into the organization• Moderator Resourcing – Only 1 full time role, various levels of savvy• Ensure training on all levels – technical, moderator, admin, support• Never underestimate how much it takes to sell the organization on change• “Contact Us” – and they do!• Convincing content authors that they don’t need to use every tool just for the sake of using it!
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JazzNet Successes• Fully engaged and supportive Business Sponsor• Core Competent and Consistent Project Team (internal and external)• Strategic Technology Partners – Episerver (Ektron), Web Solutions Technology Inc. (WSOL), Brightcove, Famous Folks• Cultivation of the JazzNet Super Mod Squad• Creation of branding and standards before we built• Engage your “haters” and work to make them your allies
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JazzNet Successes Continued• Departmental and Executive “sneak peeks” prior to launch• On-the-ground branded team for launch• The War Room• Managed Services Support Agreement – invest for the long term• Post Launch Scavenger Hunt (6 items)• Communicate, communicate, communicate!!!
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Keep Employees Engaged• Listen, listen, listen!!!• Ensure Moderators keeping content updated and current• Continue communication of tips through Jazz Weekly, rotating news banner on Home page, Message Centre memos, how-to videos• Training of secondary moderators• Re-survey employees 12 months after launch (annually thereafter)• Introduce forums - Employee Travel, Employee Classifieds• Introduce “subscribe to” notifications upon content changes• Push JazzNet “app” to corporate mobile devices
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JazzNet Launch Video
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Krista MacDonaldManager, Business Services Portfolio – Employee Services Jazz Aviation LP3 Spectacle Lake Drive, Dartmouth, NS B3B 1W8(P) 902.873.4985    (C) 902.219.1241krista.macdonald@flyjazz.ca          www.flyjazz.caAbout MeManager, Business Services Portfolio – Employee ServicesJazz Aviation LPKrista MacDonald, PMP, is Manager, Business Services Portfolio, Employee Services, for Jazz Aviation LP. As the largest regional carrier in Canada, Jazz operates more flights and flies to more Canadian destinations than any other airline and has a workforce of approximately 4,400 highly experienced professionals. Jazz's Intranet, JazzNet, was launched in 2014, and has been accepted as an invaluable and user-friendly internal, central communications resource for all employees.